Returns Policy

Damaged/defective product

A free replacement or a refund will be offered if the problem is reported to the Los DPR support email indicated in your order confirmation email within 30 days of product delivery, along with the required photo proof. 

Returns/exchanges

Since products are only printed once ordered, returns and exchanges are not supported.

If an order is being returned to the sender/lost in transit, and an invalid address was provided, a refund of the product price only will be issued.

Please note that Los DPR will not be held responsible and will not offer replacements or refunds if the customer ordered the wrong size or color. In case of an unsuccessful delivery, you can opt for either a replacement with an extra charge or a partial refund. For DTG products, there is a tolerance of 0.5″ for print placement, meaning that minor variations in the placement of the print will not be considered as defects.